Privacy policy

Last reviewed: 29 July 2026

This Privacy Policy explains how PMC Jewellery (Pty) Ltd, trading as PMC TechLife collects, uses, stores and shares personal information when customers use pmctechlife.co.za and related customer services.

Registration number: 2023/678946/07

Personal information we process

Depending on how a person uses the website or services, we may process:

  • Contact and delivery details, including name, email address, phone number, billing address and shipping address.
  • Account information and preferences.
  • Order, payment-status, return, refund and support records.
  • Communications sent to customer support.
  • Device, browser, IP address, cookie and website-usage information.
  • Marketing preferences and interactions, where applicable.

Payment card details are handled by the payment providers available at checkout. PMC TechLife may receive transaction status, payment method and fraud-prevention information needed to complete or support an order.

How information is collected

  • Directly from the customer when placing an order, creating an account, making a return or contacting support.
  • Automatically through cookies and similar technologies when the website is used.
  • From service providers and partners that support an order, payment, return, review, marketing campaign or customer enquiry.

Why we use personal information

  • To operate the store, process payments and fulfil orders.
  • To provide tracking, returns, refunds, warranties and customer support.
  • To maintain accounts, prevent fraud and protect the website.
  • To measure and improve website and service performance.
  • To send marketing where permitted and honour unsubscribe or objection requests.
  • To meet legal, tax, accounting, regulatory and dispute-resolution obligations.

Service providers and disclosures

PMC TechLife shares only the information reasonably required for the relevant service. Provider categories may include:

  • Commerce and hosting providers, including Shopify.
  • Payment and fraud-prevention providers shown or used at checkout.
  • Fulfilment, customs, shipping and tracking providers used for the order.
  • Customer support, account, returns, email and review platforms.
  • Analytics, advertising and consent-management providers, subject to applicable consent choices.
  • Professional advisers, regulators, law-enforcement bodies or other recipients where disclosure is required or permitted by law.

We may also disclose information in connection with a legitimate business reorganisation or transaction, subject to applicable law.

Cookies and marketing choices

Necessary cookies support functions such as cart, checkout, security and account access. Analytics, advertising or other non-essential cookies are managed through the website's cookie preference tools where required.

Marketing emails include an unsubscribe option. A person may also contact us to object to direct marketing or update preferences.

International processing

Some providers and fulfilment operations are located outside South Africa. Personal information may therefore be processed in other countries when necessary to provide the store, payment, fulfilment, support or related services. We take reasonable steps to use providers and arrangements intended to protect personal information in line with applicable requirements.

Security

We use reasonable administrative, contractual and technical measures appropriate to the information and services involved. No online system can be guaranteed to be completely secure.

Retention

Information is retained for as long as reasonably required for the purpose for which it was collected, to support an active customer relationship, resolve disputes, prevent fraud, and meet legal, accounting or tax obligations. Retention periods differ by record type. Information is deleted, anonymised or securely disposed of when no longer required, subject to legal obligations.

Rights and requests

Subject to POPIA and other applicable law, a person may request access to personal information, correction, deletion or destruction, object to certain processing, withdraw consent where consent is relied on, or object to direct marketing.

Requests may be submitted through our POPIA Compliance page or by emailing sales@pmctechlife.co.za. We may request information needed to verify identity and protect customer records.

Complaints

Please contact PMC TechLife first so we can investigate a privacy concern. A person may also lodge a complaint with the Information Regulator of South Africa through its official website and eServices channels.

Contact and Information Officer

Email: sales@pmctechlife.co.za
Administrative office: 2 Heleza Boulevard, uMhlanga, KwaZulu-Natal, 4320, South Africa
Administrative office. This is not a walk-in retail store, collection point or returns address.

For POPIA purposes, PMC Jewellery (Pty) Ltd is the responsible party for the personal information described in this policy.